FAQ's

Will using WB-Dial cost me more money?
Because the access is so much faster, you will almost certainly spend less time on-line. You only pay for the minutes you use at local rate.

What is the charge for local rate calls?
Weekday calls between 8am and 6pm 3.95 pence per minute
Weekday evening calls between 6pm and 8am 1.48 pence per minute
Weekend calls between midnight Friday and midnight Monday 1 pence per minute (INC. OF VAT)

Are there any further charges?
No, other ISPs like AOL and U-NET all charge a monthly fee. Our members benefit from no monthly subscription fees.

What have I got to lose?
Nothing, you will recognise the benefits of the WB-Dial service straight away, however if you decide that you would prefer not to use it, you simply revert to clicking on the previous Internet Service Providers logo that you used before. Some software automatically deletes old versions, however we are so confident that you will like our service that we leave any other Internet Service Providers logo's on your desktop.

Can I use more than one ISP?
Yes, 60% of Internet users already do. Any previous Internet Service Providers logo's will remain on your desktop.

Do I need any additional hardware or software?
No! There is no new technology used, we simply offer a higher level of service than our competitors. The download you get from us, simply contains a different telephone number.

Do I need to be computer literate?
No. Simply follow the set-up instructions. They are written on the assumption that everyone who reads them understands very little about computers.

Will the service be quicker?
Yes, at busy times it will be approximately 3-5 times faster than most Internet Service Providers

How / Why are we faster?
Click here to find out how WB-Dial works

Can I keep my current e-mail address and account with my current provider?
Yes

What happens next?
Click here and follow the simple instructions entitled setting up the service

What if I don't like it?
You simply click on the logo of your old Internet Service Provider

What is the minimum specification needed?
Microsoft Windows 95/98/ME/2000.